1.  Question: When we go away for an extended period of time (say, 3 months), should we inform our patients about this? How many bottles should we give them, when treating a chronic condition? Or is it better to put them in touch with another practitioner through healerInfo email?

     Answer: It is good to inform your regular patients of your long-term absence. It is recommended that patients should take their remedy in water by dissolving 5 pills in 200 ml of water. In this way, one dram vial of pills lasts over 3 months at TDS. It is better to give your patient the contact details of another practitioner rather than the email address of healerInfo team.

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 2.  Question: Sometimes, patients request remedies for their family members. When the remedies are ready, they don't bother to collect them; others either keep them on their shelves or give no feedback! What should be my approach?

     Answer: If a patient wants a remedy for another person, let the actual patient ring you and only after speaking to him, should you prepare the remedy. You must maintain direct contact with the patient to be treated for three reasons: 1) to be sure that the patient wants your remedies; 2) to initiate the patient’s treatment by giving the first dose; and 3) to explain the precautions directly to the patient. In any case, it is generally the patient who can best describe to you his exact problems.

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3.  Question: Some of the patients have commented that waiting 10 minutes between remedies is too long. Would it be OK to tell them to take the second remedy soon after the first?

      Answer: It is not necessary to keep a gap of 10 minutes between remedies. The procedure is to wait for about a minute after the first pill has dissolved in the mouth.

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4.  Question: One month after my extraordinary case got published, I found the patient was improving in other areas related to the first issue. The same happened again after another 5 months. Should I send my case again with further improvements?

      Answer: Since you saw ‘extraordinary improvements in slightly different areas’ you can send in a Case History Update on the patient including a reference to the previous case (Newsletter month & year).

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5.  Question:  Sometimes I mail the remedies for multiple chronic problems in one envelope. If there is no pullout, can I ask my patient to start the second remedy one week after the first?

     Answer: If there is no pullout or when the pullout has finished, wait till there is noticeable improvement before starting the remedy for the next problem.

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6.  Question: When a patient is not regular in taking his remedy and then complains that he continues to suffer with symptoms, how should I respond?

     Answer: Our first remedy is Love and our last remedy is Love, and everything in between must be Love for and towards the patient. Ask what has been preventing him from taking the vibro as prescribed eg, is he overwhelmed by taking allopathic medicines or is his schedule too hectic to remember TDS? Listen and be compassionate. Try to encourage the patient by gently but firmly telling him that a regular and prescribed dosage brings about faster relief. The patient should not be made to feel guilty for any lapse. 

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7.  Question: Approximately how much time should I spend on an existing patient over the telephone? Sometimes when I try to end the conversation, the patient does not sound happy.

      Answer: If the phone call is taking the place of a follow-up visit then allow a maximum of 30 minutes. You should try to steer the conversation in such a way that the patient gets a reasonable opportunity to say everything he needs to and you are able to answer his questions with love and encouragement. I recommend that at the beginning of the call, you tell him the amount of time you have available. Then give him a 5-minute warning towards the end so that he does not feel slighted.

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8.  Question: Can we ask the patients to pay for the postage cost of sending remedies? 

      Answer: As you have taken an oath not to accept money for treatment, it is not unreasonable if you have to pay for postage as part of your seva. However, if the cost of mailing would place a financial burden on you and hinder your ability to help other patients, then you could ask the patient to send you postage stamps to be used for future mailings. 

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9.  Question: What do you do if a patient brings you a gift or offers you money or favours?

      Answer: If you already had an opportunity to explain to the patient that you signed a promise to God not to accept money or favour then this situation should not normally come up. If a grateful patient insists upon giving you money, encourage him to give it to a charity of his choice. If the patient offers to do a favour for you or give you a non-monetary gift, then politely, lovingly but firmly decline. If the patient is likely to get hurt by your refusal of an offered gift, you can thank him for his lovely thought, you can tell him you’ll open it and enjoy looking at it with him but you must give the gift away as you are not allowed to accept anything for your seva. Telling a patient that his coming to you has helped you to fulfil your promise to render seva, usually puts a patient at ease and further discussion is not necessary.